Revenue Cycle Management (RCM) is the process of managing the financial transactions of a healthcare organization, from patient registration to claim submission and payment. Effective RCM is critical for healthcare organizations to operate efficiently and maintain financial stability. Outsourcing RCM to a specialized partner can provide healthcare organizations with cost savings, access to expertise, improved efficiency, the ability to focus on core competencies, compliance and regulatory expertise, and advanced technology and innovation.
Reason #1: Cost Savings
Outsourcing RCM can save healthcare organizations money in several ways:
- Maximize revenue collection and reduce claim denials, increasing revenue for the healthcare organization.
- Can avoid the costs associated with hiring and training in-house staff.
When compared to in-house RCM, outsourcing can provide significant cost savings. A Healthcare Financial Management Association study found that outsourcing RCM can save healthcare organizations 10-20% on average.
The cost of maintaining an in-house RCM department can be huge as one would need to establish in-house billing software, train the staff, and be updated with technology while also being efficient.
Reason #2: Access to Expertise
Outsourcing RCM can provide healthcare organizations access to specialized expertise in several areas:
- Expertise in medical coding and billing regulations, which are complex and constantly changing.
- Knowledge of payer policies and procedures, which can vary widely and be difficult to navigate.
- Experience with denials management and appeals, which can be time-consuming and require specialized knowledge.
Effective RCM requires a wide range of skills and knowledge, including:
- Medical coding and billing expertise
- Knowledge of healthcare regulations and compliance requirements
- Strong communication and negotiation skills
- Analytical and problem-solving skills
- Experience with technology and data analysis
Working with RCM experts can provide several benefits for healthcare organizations:
- Improved accuracy and efficiency in the revenue cycle process
- Minimize rejection of applications
- Increased cash flow
- Improved compliance with regulations and payer policies
Reason #3: Improved Efficiency
Managing RCM in-house can be challenging for healthcare organizations due to:
- Limited resources and staffing constraints.
- The need to stay up-to-date with constantly changing regulations and payer policies.
- The complexity of the revenue cycle process and the potential for errors and denials.
Outsourcing RCM can lead to improved efficiency for healthcare organizations in several ways:
- Help avoid errors and inefficiencies in the revenue cycle process.
- Allows healthcare organizations to focus on core competencies and patient care.
Outsourcing RCM can thus help healthcare organizations overcome these challenges and improve efficiency.
Reason #4: Focus on Core Competencies
Outsourcing RCM can allow healthcare organizations to focus on their core competencies and primary mission, which is delivering quality patient care by:
- Allowing healthcare organizations to delegate administrative tasks and reduce the burden on in-house staff.
- Allowing healthcare organizations to concentrate on patient care, quality improvement, and strategic initiatives.
The benefits of delegating RCM to an outside partner include:
- Reducing staff workload and minimizing the risk of staff burnout.
- Improved revenue cycle performance.
Reason #5: Compliance and Regulatory Expertise
Outsourcing RCM can ensure compliance with healthcare regulations and requirements. Outsourced partners have specialized knowledge and expertise in healthcare regulations and requirements. Compliance with healthcare regulations is critical to avoiding legal and financial penalties.
The complexity of healthcare regulations and the consequences of non-compliance include:
- Constantly changing regulations require specialized knowledge and expertise to navigate.
- Constant adherence to the changing policies along with training the staff to avoid financial penalties, legal liability, and damage to an organization’s reputation.
Outsourcing RCM can provide access to compliance and regulatory expertise:
- Outsourced partners can help healthcare organizations stay up-to-date with the latest regulatory requirements and changes.
- Outsourced partners can also ensure that healthcare organizations are following best practices for compliance.
Reason #6: Technology and Innovation
Outsourcing RCM can provide access to advanced technology and innovation:
- Outsourced partners have the resources and expertise to invest in cutting-edge technology.
- Access to advanced technology can streamline RCM processes and increase revenue.
The benefits of using cutting-edge technology in RCM include:
- Increased accuracy in billing and coding processes.
- Improved patient engagement and satisfaction through advanced communication technology.
- Reduced overall and overhead costs and increased revenue through automation and optimization.
In conclusion, outsourcing RCM can provide numerous benefits for healthcare organizations.
Outsourcing RCM with Apaana Healthcare can provide healthcare organizations with a trusted partner that has the expertise and technology to optimize revenue cycle management. By outsourcing RCM, as a healthcare organization one can focus on their core competencies and improve patient care while ensuring compliance with healthcare regulations and requirements.
If you’re interested in outsourcing your RCM, contact Apaana Healthcare today to learn more about our services and how we can help your organization achieve financial success.
- “Outsourcing Revenue Cycle Management: A Viable Option for Providers?” from the Journal of Healthcare Management: https://journals.lww.com/jhmonline/Fulltext/2016/11000/Outsourcing_Revenue_Cycle_Management__A_Viable.4.aspx
- “Is RCM Outsourcing Right for Your Medical Practice?” from Physicians Practice: Is RCM Outsourcing Right for Your Medical Practice? (physicianspractice.com)
- “Outsourcing Revenue Cycle Management: Best Practices for a Successful Partnership” from Becker’s Hospital Review: https://www.beckershospitalreview.com/finance/outsourcing-revenue-cycle-management-best-practices-for-a-successful-partnership.html
- “OUTSOURCING AS A TOOL FOR COST CERTAINTY AND MAXIMUM CASH” from HealthLeaders: Outsourcing as a Tool for Cost Certainty and Maximum Cash (healthleadersmedia.com)
- “5 Reasons to Consider Outsourcing Your Revenue Cycle Management” from Healthcare IT News: https://www.healthcareitnews.com/news/5-reasons-consider-outsourcing-your-revenue-cycle-management
- “Best Practices When Outsourcing Revenue Cycle Management” from TechTarget: Best Practices When Outsourcing Revenue Cycle Management (revcycleintelligence.com)
- “How Outsourcing RCM Can Help You Stay Compliant” from BillingTree: https://mybillingtree.com/resources/how-outsourcing-rcm-can-help-you-stay-compliant/
- “Debunking the myths of revenue cycle management outsourcing” from Healthcare Innovation: Debunking the myths of revenue cycle management outsourcing | Healthcare Innovation (hcinnovationgroup.com)